COVID TRAVEL INFORMATION & FLEXIBLE CANCELLATION POLICY

as of 6 April 2022

We would like to personally update you on the COVID-19 situation and the precautions we are taking to ensure your well-being during your stay.

If you are feeling unwell, please consider the health and safety of your fellow guests and our Lady Elliot Island Eco Resort team and do not travel to Lady Elliot Island. 

Lady Elliot Island Eco Resort is an approved COVID Clean practicing business. This means that we have implemented extensive procedures to ensure the safety of our guests and team.


Airport Check-in and Aircraft:

Face Masks: As of Friday 8 January 2021, the Prime Minister announced the mandatory use of masks in domestic airports and on all domestic flights. For guests travelling to/from Hervey Bay and Bundaberg Airport, please ensure you have a mask readily available upon entering the domestic terminal. Face masks are mandatory on all flights to/from Lady Elliot Island for all passengers and crew. They will be available at check-in as well as within our aircraft should you not have your own available. There are some exemptions to face masks, including for children under 12 and people with particular medical conditions or disabilities (as outlined on the QLD Government website). Lady Elliot Island Eco Resort reserves the right to request proof of mask exemptions prior to departure.


Activities and Diving:

All activities including diving will be available during your stay on Lady Elliot Island.

When joining our Glass Bottom Boat/Snorkel Tours or Diving we request you follow the below guidelines;

  • Snorkel/dive equipment only to be handled by a Lady Elliot Island Team Member, please ask for assistance before gearing up
  • Where possible, divers will be allocated one set of dive equipment (including BCD and regulators) to be used during their entire stay
  • Where possible, snorkellers will be allocated a set of fins/mask to be used during their entire stay
  • On the vessels please practice social distancing from other guests where possible and please handle your own equipment, if you are unable to do so, please request assistance from our Team Members
  • Any used wetsuits to be wash in the washtub before returning to the Dive Shop

All Snorkel and dive equipment including; mask, snorkels, fins and wetsuits are cleaned after each use using an approved Ecoclean sanitiser. However, for your comfort, you may purchase your own personal snorkel mouthpiece for a small fee or we encourage you to bring your own snorkelling equipment from home.


Covid-19 Cancellation Policy:

If Government-imposed travel or state/territory border restrictions and vaccination mandates prevent guests from arriving to Lady Elliot Island Eco Resort for their stay, the below ‘Covid-19 Deposit and Cancellation Policy’ applies.

Lady Elliot Island Eco Resort reserves the right to cancel any bookings that are restricted by border closures, lockdowns or any guests not intending to be vaccinated at 30 days prior to travel.

Your cancellation options will include:

  1. Changing travel dates (subject to availability and may include price changes if new dates selected fall within a new rate season)
  2. Funds in credit (open-ended dates)
  3. Full refund

 

Payment Terms Overnight Bookings:

$300 per room deposit ($600 per room if travelling in peak season) is due at the time of booking and the balance payment is due at 14 days prior to travel. 

If the booking is made less than 14 days prior to travel, full payment is due at the time of booking. 

 

Lady Elliot Island Eco Resort is not responsible for any disruption that may be caused to your personal travel plans prior to your arrival at our departure port or after your return from the island to our departure port on the mainland (i.e. ongoing flight connections etc).

NB: These terms can be amended an may be subject to change. The Covid-19 Subclause is valid for individual bookings only, excluding group bookings. The Group Cancellation policy will be advised at the time of booking.


Thank you for taking the time to read this information.

It is imperative that at this point in time we pull together to minimise any associated risks revolving around COVID-19 and the best way we can do this is in accordance with the guidelines directed by the Australian Government and the World Health Organisation.

Our senior management team are meeting frequently to discuss our continued response and to ensure we have the latest information from Government Health Authorities. We will also continue to review and refine our protocols in line with the best available information at that point in time.

We hope you enjoy your stay and if you have any further questions please contact our Reservations Team on +61 7 5536 3644.

Most importantly, we are doing everything we can to adapt to this changing world and making sure that you have a once in a lifetime Great Barrier Reef experience. We are looking forward to having you back but please remember to be kind, be compassionate and have patience with our team as we navigate our way through.

Thank you

Daniel Lukritz (General Manager)

Lady Elliot Island Eco Resort