COVID TRAVEL INFORMATION & FLEXIBLE CANCELLATION POLICY

as of 27 September 2021

We would like to personally update you on the COVID-19 situation and the precautions we are taking to ensure your well-being during your stay.

We strongly recommend that everyone download the COVIDSAFE APP before visiting Lady Elliot Island Eco Resort.

If you are travelling from an area declared a COVID-19 hotspot during the past 14 days, you will not be permitted to enter Queensland. Approved entry into Queensland for all travellers is subject to completing and signing a Queensland Border Declaration Pass and undertaking to present for a COVID-19 test if you develop symptoms (health.gov.au).

Due to the continually changing state and federal government requirements in response to COVID-19 challenges, Lady Elliot Island Eco Resort will be assessing all COVID-19 hotspot bookings 30 days before travel. We appreciate your understanding and patience with our Team during this time and look forward to sharing our beautiful Island with you soon.

We recommend that you review the current Contact Tracing list before visiting Lady Elliot Island. If you have visited any of the listed exposure venues during the risk period please contact our Reservations Team immediately.

If you are feeling unwell, please consider the health and safety of your fellow guests and our Lady Elliot Island Eco Resort team and do not travel to Lady Elliot Island. 

Lady Elliot Island Eco Resort is an approved COVID Clean practising business. This means that we have implemented extensive procedures to ensure the safety of our guests and team.


Pre Screening:

COVID-19 Self-Assessment Declaration Form: All guests, staff and contractors will receive a COVID-19 Self-Assessment Declaration form that must be completed the day prior to your arrival at the airport. Please print and complete this form for all persons travelling on your booking the morning of departure. If you do not have printing facilities, copies of the form will be available at the check-in desk or from your pilot. If your risk rating falls within the red ‘high risk’ area do not attend the airport and please contact our Flight Operations Team on +61 7 5599 4509 advising you are unable to travel.

Contactless Payments: To minimise physical contact between our guests and team we are kindly requesting cashless payments when on Island.


Airport Check-in and Aircraft:

QLD Check-in App: From Friday 9 July, the Queensland Government have now made check-in using the QLD App mandatory. Guests will be required to download the app and check-in prior to boarding our aircraft.

Sanitisation Points: Non-touch hand sanitiser stations will be available at our Gold Coast and Hervey Bay departure points. For those departing from Brisbane (Redcliffe) or Bundaberg, your pilot will kindly instruct you to sanitise your hands prior to boarding the aircraft. 

Face Masks: As of Friday 8 January 2021, the Prime Minister announced the mandatory use of masks in domestic airports and on all domestic flights. For guests travelling to/from Hervey Bay and Bundaberg Airport, please ensure you have a mask readily available upon entering the domestic terminal. Face masks are mandatory on all flights to/from Lady Elliot Island for all passengers and crew. They will be available at check-in as well as within our aircraft should you not have your own available. There are some exemptions to face masks, including for children under 12 and people with particular medical conditions or disabilities (as outlined on the QLD Government website).


Housekeeping:

Ongoing vigilance around personal hygiene and cleaning standards remain key to minimise risk. We have increased the frequency and detail of our already best practice cleaning procedures. This involves an increased focus on the sanitisation of bathrooms and touchpoints around the resort and continued thorough cleaning of resort rooms. Non-touch hand sanitiser stations will be available around the resort.

For short stays (3 nights or less), it is the preference of the Resort to not complete housekeeping services unless requested to minimise contact between guests and staff. 

If you request your room to be serviced, we kindly request you vacate your room during this time.


Activities and Diving:

All activities including diving will be available during your stay on Lady Elliot Island.

When joining our Glass Bottom Boat/Snorkel Tours or Diving we request you follow the below guidelines;

  • Snorkel/dive equipment only to be handled by a Lady Elliot Island Team Member, please ask for assistance before gearing up
  • Where possible, divers will be allocated one set of dive equipment (including BCD and regulators) to be used during their entire stay
  • Snorkellers will be allocated a set of fins/mask to be used during their entire stay
  • On the vessels please practice social distancing from other guests where possible and please handle your own equipment, if you are unable to do so, please request assistance from our Team Members
  • Any used wetsuits to be wash in the washtub before returning to the Dive Shop

All Snorkel and dive equipment including; mask, snorkels, fins and wetsuits are cleaned after each use using an approved Ecoclean sanitiser. However, for your comfort, you may purchase your own personal snorkel mouthpiece for a small fee or we encourage you to bring your own snorkelling equipment from home.


Covid-19 Subclause:

In light of Covid-19, if Government-imposed travel or state/territory border restrictions prevent guests from arriving to Lady Elliot Island Eco Resort for their stay, please contact our Reservations Team as soon as possible. 

Your options include;

  1. Changing travel dates (subject to availability and may include price changes if new dates selected fall within a new rate season)
  2. Funds in credit (open-ended dates)
  3. Full refund

Lady Elliot Island Eco Resort is not responsible for any disruption that may be caused to your personal travel plans prior to your arrival at our departure port or after your return from the island to our departure port on the mainland (i.e. ongoing flight connections etc). 

Payment Terms Overnight Bookings: 

$300 per room deposit ($600 per room if travelling in peak season) is due at the time of booking and the balance payment is due 14 days prior to travel. 

If the booking is made less than 14 days prior to travel, full payment is due at the time of booking. 

NB: These terms can be amended and may be subject to change. The Covid-19 Subclause is valid for individual bookings only, excluding group bookings. The Group Cancellation policy will be advised at the time of booking. 


Thank you for taking the time to read this information.

It is imperative that at this point in time we pull together to minimise any associated risks revolving around COVID-19 and the best way we can do this is in accordance with the guidelines directed by the Australian Government and the World Health Organisation.

Our senior management team are meeting frequently to discuss our continued response and to ensure we have the latest information from Government Health Authorities. We will also continue to review and refine our protocols in line with the best available information at that point in time.

We hope you enjoy your stay and if you have any further questions please contact our Reservations Team on +61 7 5536 3644.

Most importantly, we are doing everything we can to adapt to this changing world and making sure that you have a once in a lifetime Great Barrier Reef experience. We are looking forward to having you back but please remember to be kind, be compassionate and have patience with our team as we navigate our way through. 

Thank you

Daniel Lukritz (General Manager)

Lady Elliot Island Eco Resort