Deposit & Cancellation Policy - Lady Elliot Island Eco Resort Great Barrier Reef

Overnight Stays – Accommodation/Flights

Please view booking terms and conditions below for:

Standard Terms & Conditions – 2 rooms or less
Multi-room Terms & Conditions – 3 or more rooms
Special Packages Terms & Conditions

Travel insurance is strongly recommended to cover unforeseen circumstances for bookings guests travelling domestically or internationally.
NB: These terms can be amended and may be subject to change.

Standard Terms & Conditions:

The terms outlined below apply to bookings placed directly with Lady Elliot Island Eco Resort Reservations. There may be other specials, packages or rates that have different terms based on varying conditions which will be outlined upon booking. Travel agents, please refer to your agreed deposit & cancellation terms. For bookings of 3 or more rooms, please refer to the multi-room terms & conditions below.

Payment and Deposit policy:

For travel within 14 days: Full payment is required at the time of booking
For travel outside 14 days: A deposit of $300 (per room) is required to secure the booking
Payment can be made either by credit card, debit card or direct deposit
From 1 February 2025 a 1.5% surcharge applies to payments made with AMEX, Visa credit or Mastercard credit cards, which is not greater than the cost of acceptance. No surcharge is applied to Visa or Mastercard debit card transactions. To avoid this fee, you may opt to pay via direct deposit. For assistance or further details, please contact our Reservations Team.
Please note that no surcharge fees are applied to card transactions processed on-island.

Cancellation Policy:

Cancellation outside 57 days (8 weeks) before arrival: $100 (per room) cancellation fee applies
Cancellations between 56-15 days before arrival: A cancellation fee equal to the deposit applies
Cancellations inside 14 days (2 weeks) before arrival: 100% cancellation fee applies to total booking including flights, accommodation and pre-paid inclusions
Travel Insurance is strongly recommended. If you are unable to travel for medical reasons, weather events, flight cancellations or any other reason, refunds will not be given. A letter of support for your insurance claim can be obtained from the Reservations Team.
Bookings of 3 or more rooms to follow multi-room cancellation policy

Date Change and Booking Modifications:

Once a date change has been made to your original booking, any additional date changes resulting in the cancellation of the booking will incur the loss of all monies held
Date changes outside 29 days (4 weeks) before arrival: Will incur an alteration/change fee of $30 per amendment
Date changes within 28-15 days before arrival: Will incur a change fee equal to 100% of the deposit
Date changes inside 14 days (2 weeks) before arrival: Not permitted. 100% cancellation fee applies to the total booking including flights, accommodation and pre-paid inclusions
All date changes are subject to availability and subject to pricing changes applicable to the new dates
Name changes on bookings can be made up to 24 hours before travel

Family Policy:

Infants (0-2 years): Free of Charge
Children (3-12 years): Based on resort accommodation and flight rates
Rollaway: Child rate applies. Rollways unsuitable for persons 13+ years
Porta cot: One off fee applies, payable at the time of booking

Environmental Management Charge (EMC):

EMC is a fee paid by all visitors to the Great Barrier Reef. All funds collected are used for the day-to-day management and conservation of the reef. For bookings from the 1 April 2026 a fee of $8.50 per person per day for up to 3 days (four years and older) will be added to your booking total balance (the maximum amount charged is $25.50 per person). From 1 April 2027 a fee of $9.00 per person per day for up to 3 days (four years and older) will be added to your booking total (the maximum amount charged is $27.00 per person). All funds received as Environmental Management Charge payments are collected on behalf of the Great Barrier Reef Marine Park Authority. For more information on EMC click here.

Fuel Levy:

Effective for new bookings placed from the 1 April 2026 (until further notice) the following fuel levy will be applied to all flights and day tour/ day trip flights as follows:

Return flights to/from Coolangatta or Brisbane (Redcliffe) – $50.00 per person
Return flights to/from Hervey Bay or Bundaberg – $30.00 per person

Multi-Room Terms & Conditions:

The terms outlined below apply to bookings with 3 or more rooms that are placed directly with Lady Elliot Island Eco Resort Reservations. Tour Series, Travel Agents and Education Group cancellation policies will be advised at the time of booking with our Group Reservations Specialists.

Payment and Deposit policy:

For travel within 30 days: Full payment is required at the time of booking
For travel outside 30 days: A deposit of $300 (per room) is required to secure the booking
Payment can be made either by credit card or direct deposit (from Australian bank accounts only)
Payments will only be accepted from the primary guest. For payments from different persons, individual bookings are required

Cancellation Policy:

Cancellation outside 57 days (8 weeks) before arrival: $100 (per room) cancellation fee applies
Cancellations between 56-31 days before arrival: A cancellation fee equal to the deposit applies
Cancellations inside 30 days before arrival: 100% cancellation fee applies to total booking including flights, accommodation and pre-paid inclusions
Travel Insurance is strongly recommended. If you are unable to travel for medical reasons, weather events, flight cancellations or any other reason, refunds will not be given. A letter of support for your insurance claim can be obtained from the Reservations Team.

Date Change and Booking Modifications:

Once a date change has been made to your original booking, any additional date changes resulting in the cancellation of the booking will incur the loss of all monies held
Date changes outside 57 days (8 weeks) before arrival: will incur an alteration/change fee of $30 per amendment
Date changes 56-31 days before arrival: will incur a change fee equal to 100% of the deposit
Date changes inside 30 days before arrival: Not permitted. 100% cancellation fee applies to the total booking including flights, accommodation and pre-paid inclusions
All date changes are subject to availability and subject to pricing changes applicable to the new dates
Should one or more rooms cancel as surplus, the above terms & conditions applies, and cancellation fees will be charged as stipulated above. Cancelled room deposits will only be transferred to existing rooms if cancelled outside 57 days before arrival
Name changes on bookings can be made up to 24 hours before travel

Special Packages Terms & Conditions:

Applies to all Specials & Packages Bookings

Payment and Deposit Policy:

For travel within 30 days: Full payment is required at the time of booking
For travel outside 30 days: A deposit of $300 (per room) is required to secure the booking
Payment can be made either by credit card or direct deposit (from Australian bank accounts only)
From 1 February 2025 a 1.5% surcharge applies to payments made with AMEX, Visa credit or Mastercard credit cards, which is not greater than the cost of acceptance. No surcharge is applied to Visa or Mastercard debit card transactions. To avoid this fee, you may opt to pay via direct deposit. For assistance or further details, please contact our Reservations Team.

Cancellation Policy:

Cancellation outside 57 days (8 weeks) before arrival: $100 (per room) cancellation fee applies
Cancellations between 56-31 days before arrival: A cancellation fee equal to the deposit applies
Cancellations inside 30 days (4 weeks) before arrival: 100% cancellation fee applies to total booking including flights, accommodation and pre-paid inclusions
Travel insurance is strongly recommended. If you are unable to travel for medical reasons, weather events, flight cancellations or any other reason, refunds will not be given. A letter of support for your insurance claim can be obtained from the Reservations Team.

Date Change and Booking Modifications:

Once a date change has been made to your original booking, any additional date changes resulting in the cancellation of the booking will incur the loss of all monies held
Date changes outside 57 days (8 weeks) before arrival: Will incur an alteration/change fee of $30 per amendment
Date changes within 56-31 days before arrival: Will incur a change fee equal to 100% of the deposit
Date changes inside 30 days (4 weeks) before arrival: Not permitted. 100% cancellation fee applies to the total booking including flights, accommodation and pre-paid inclusions
All date changes are subject to availability and subject to pricing changes applicable to the new dates
Name changes on bookings can be made up to 24 hours before travel