Day Trips/Tours
  • What is included in the Day Trip to Lady Elliot Island ex Bundaberg?

    The Day Trip to Lady Elliot Island includes:

    • 6-7 hours to explore the Island and reef
    • Return scenic flight to Lady Elliot Island
    • Welcome drink/Orientation tour
    • Guided reef walk tour at low tide (Tide dependent)
    • Glass bottom boat/guided snorkel tour
    • Snorkel equipment (mask, snorkel & fins) and lesson if required
    • Hot & cold buffet lunch served in the Beachfront Dining Room
    • Use of day guest facilities (shower facilities and towels)
    • Environmental management charge

  • What is included in the Day Trip to Lady Elliot Island ex Hervey Bay/Fraser Coast?

    The Day Trip to Lady Elliot Island includes:

    • 6-7 hours to explore the Island and reef
    • Return scenic flight to Lady Elliot Island
    • Welcome drink/Orientation tour
    • Guided reef walk tour at low tide (Tide dependent)
    • Glass bottom boat/guided snorkel tour
    • Snorkel equipment (mask, snorkel & fins) and lesson if required
    • Hot & cold buffet lunch served in the Beachfront Dining Room
    • Use of day guest facilities (shower facilities and towels)
    • Environmental management charge

  • What is included in the Day Tour to Lady Elliot Island ex Gold Coast

    The Great Barrier Reef Day Tour includes:

    • Hotel pickup and drop off (limited areas apply)
    • Return scenic flight to Lady Elliot Island
    • 5 hours to explore Lady Elliot Island and the reef
    • Welcome drink/Orientation tour
    • Combined glass bottom boat/guided snorkel tour
    • Use of snorkel equipment (mask, snorkel, fins & short wetsuit) and lesson if required
    • Hot & cold buffet lunch including beer, wine and soft drink
    • Use of day guest facilities (storage facilities, shower facilities, towels)
    • Towels, sunscreen, snorkel equipment and reef walking shoes provided
    • Fish feeding in the lagoon fish pool
    • Fully guided tour

  • What is included in the Day Tour to Lady Elliot Island ex Brisbane?

    The Great Barrier Reef Day Tour includes:

    • Hotel pickup and drop off (limited areas apply)
    • Return scenic flight to Lady Elliot Island
    • 5 hours to explore Lady Elliot Island and the reef
    • Welcome drink/Orientation tour
    • Combined glass bottom boat/guided snorkel tour
    • Use of snorkel equipment (mask, snorkel, fins & short wetsuit) and lesson if required
    • Hot & cold buffet lunch including beer, wine and soft drink
    • Use of day guest facilities (storage facilities, shower facilities, towels)
    • Towels, sunscreen, snorkel equipment and reef walking shoes provided
    • Fish feeding in the lagoon fish pool
    • Fully guided tour

  • Payment/Cancellation Policy for Day Trips/Tours

    Day Tours – Non Peak

    • Full payment is due 7 days prior to travel. If travel is within 7 days full payment is due at the time of booking.

    Day Tours – Peak Season & School Holidays

    • A deposit of AU $100.00 (EU €60.91) per adult and AU $50.00 (EU €30.46) per child (3-12yrs) is required at time of booking or full payment if travelling within 7 days.
    • For peak season dates see refer to the relevant Day Trip/Tour page

    Cancellation

    • 100% cancellation fee applies if the booking is cancelled after 4.00pm the day prior to travel.
    • 50% cancellation fee applies if the booking is cancelled before 4.00pm the day prior to ravel.

    Day guests, please be aware that Lady Elliot Island cannot be responsible for the weather.  Should weather conditions result in cancellation of the tour, you will be able to transfer your trip to another date at no additional cost. If your travel plans do not allow you to postpone, a full refund will be issued.  Please note that weather conditions may vary whilst on the Island and result in cancellation of water activities.

    Once the day trip has commenced no refund will be issued.

Overnight Stays
  • What is included in the Overnight Rate on Lady Elliot Island?

    The overnight tariff/rate includes:

    • Full buffet breakfast and dinner daily served in the Dining Room
    • One free glass bottom boat/guided snorkel tour per person
    • Free use of snorkel equipment (mask, snorkel, fins) and lesson if required
    • Range of free guided Island activities/tours
    • Environmental Management Charge

  • Cancellation policy for Overnight Stays

    • For travel within 30 days – Full payment is required at the time of booking. Payment can be made either by credit card or direct deposit.
    • For travel outside 30 days – A deposit of AU $300.00 per room is required at the time of booking. Full payment is due 1 month prior to arrival. During Peak Season a AU $600.00 deposit is required per room.
    • Deposits paid are non-refundable but possibly transferrable – conditions apply.

    Cancellation

    • Within 30 days of arrival – 100% cancellation fee applies to total booking.
    • Outside 30 days of arrival – A fee equal to the deposit applies.

    Amendments

    • Excess alterations/changes may incur an administration fee of AU $25.00 per amendment.

Accommodation
  • How many guests can stay on Lady Elliot Island?

    We are permitted to have 150 overnight guests and 100 day visitors on the Island at one time, however, we rarely reach this figure.

  • How long is the average stay on Lady Elliot Island?

    The length of stay varies depending how much time you have available, however ,we recommend at least three days to really experience all that Lady Elliot Island has to offer. Our ‘Stay 5 Pay 4’ night offer is particularly popular.

  • Will we have the room to ourselves or will we be sharing with others?

    You will not be sharing with any other guests not included in your booking.

  • Is linen provided in the rooms?

    Linen and towels are supplied in all rooms.

  • Where can I stay in Hervey Bay or Bundaberg before or after my visit to Lady Elliot Island?

    Please refer to the local accommodation directories for these regions.

    http://www.visitfrasercoast.com/accommodation/

    http://www.bundabergregion.org/accommodation/

  • What time is Check In and Check Out?

    Room Check In is at 1:00pm and Check Out is at 10:00am. It is possible that your room may be available sooner, however, it will depend on how busy the Resort is.

  • Is it possible for me to extend my check out time?

    It may be possible for you to extend the check out time, however, it will depend on the forward bookings for your room. Please check with Island Reception the afternoon prior to your departure.

  • What happens if I arrive on an early flight and my room is not ready?

    We recommend that you wear your swimmers under your clothes so that you are ready for your underwater adventures when you arrive on the Island. Your luggage will be stored in the Departure Lounge until your room is ready so that you can access your gear. You can collect towels from Reception and you will have access to the Day Guest facilities until check in time at 1:00pm (please check with Reception, it is possible that your room will be ready sooner).

  • Is there air conditioning/fans in the rooms?

    The 2BR Beachfront Units have ceiling fans in the bedrooms and a separate air-conditioned lounge room. The Reef Units and Garden Units have ceiling or wall fans and the Eco Cabins are fitted with a wall fan.

  • Are there televisions in the room?

    There are no televisions in the rooms (this is one of our draw cards!). However, there is one television in the Lagoon Bar that is used on special occasions/ events and not used for general viewing. The Manta Lounge has a television for viewing DVDs, Lady Elliot has a selection of documentaries and general movies.

  • Is soap/shampoo provided in the rooms?

    In our Reef Units, Glamping Tents and 2 bedroom Beachfront Units guests are provided with 300ml pump shampoo/conditioner and soap bars from the Natural Earth amenities range. The Natural Earth range is made from recycled packaging combined with salon grade formulations containing Active Manuka Honey. Their environmentally conscious range is sourced from New Zealand and is vegan friendly.

    All other room types are fitted with GOJO green certified hair and body wash.

  • What power points are in the rooms?

    Power is supplied to all rooms at 240 Volts 50Hz and uses the 3-pin dual power point. This is the same voltage and plug shape used in mainland Australia and the following countries: American Samoa, Argentina, China, El Salvador, Fiji, Guatemala, Kiribati, Nauru, New Zealand, Okinawa, Panama, Papua New Guinea, St. Vincent, Tajikistan, Tonga, Uruguay.

  • Are international power adaptors available for hire or sale?

    Reception has a supply of various adaptors which they are happy to loan should you happen leave yours behind.

  • What housekeeping services are provided?

    Guests have a choice of four (4) housekeeping services. Rooms will be serviced daily between 09:00am-03:00pm.

    Full Service
    Beds made, bins changed, floor swept, bathroom cleaned, top up of tea, coffee and milk, towels placed on floor will be refreshed (linen changed after third day unless requested at reception)

    Green Service
    Beds made, bins changed, floor swept, bathroom cleaned and top up of tea, coffee, milk etc (no towel or linen change)

    Towel Refresh
    Fresh towels, bath mats, pillows and blankets

    Privacy Please
    Room will not be entered

Children
COMMUNICATION ON THE ISLAND
  • Can I use my Mobile Phone on Lady Elliot Island?

    There is no mobile phone Reception on the Island (this is one of our draw cards!). A public phone is available and phone cards can be purchased from Reception and the Lagoon Bar.

  • Is there any Internet access?

    Wi-fi access is available in selected areas of the Resort. We have a computer available for guest use in the Departure Lounge. Guests with their own devices can create an account and purchase wi-fi directly from our provider with a credit card. Please keep in mind that we operate on a satellite internet service and connection is dependent on prevailing weather conditions. Speed is enough for emails but not for streaming, approximately 2Mbps down 0.5Mbps up.

  • Is there access to Fax facilities?

    A fax is available on request at Reception.

Snorkelling and Diving
Flights
  • How big are the planes?

    Lady Elliot Island Eco Resort charters Seair Pacific to provide scenic air transfers to Lady Elliot Island. Seair operates aircraft that can carry 9 or 13 passengers. The size of your aircraft will depend on passenger numbers travelling for that particular day.

  • How long will it take to get to the Island from my departure point?

    The flight time from Bundaberg is approx. 30mins, Hervey Bay 40mins, Brisbane 80mins and the Gold Coast 100mins. On some occasions the Gold Coast and Brisbane flights may stop at another airport on route which will add a small amount of time to the trip. Flights are subject to change and flight times vary depending on weather, aircraft type and possible transit stops. Our Reservations Team will book your flights in conjunction with your accommodation, please refer to our Booking Enquiry page.

  • Is there a luggage limit on the flights?

    Yes, there is a luggage limit on our planes of 15kg per person.

  • Is there a toilet on the plane?

    There is no toilet on the plane so we recommend a quick toilet stop before you board the aircraft. Please note that all scenic flights are less than 2 hours.

  • Do you have an in-flight app?

    Yes we do, please download our In-Flight App to enhance your flight experience to Lady Elliot Island. To download the app, search for ‘Lady Elliot Island’ from either the Apple App Store or Google Play store – the App is available in English, Chinese, Japanese, German and French.

Food and Drinks
  • What meals are included?

    For overnight guests, full buffet dinner and breakfast is included in the tariff and is served in the Dining Room. Full buffet lunch is included for day guests.

  • What options do overnight guests have for lunch?

    A buffet lunch is available in the Dining Room and the Beachfront Café offers a variety of light meals and snacks.

  • I have dietary requirements, are you able to cater for me?

    Yes, our kitchen is able to cater to most dietary requirements, please advise upon booking.

  • Can we bring our own alcohol?

    Due to licensing regulations you are not permitted to bring your own alcohol. However, Lady Elliot Island is fully licensed and has a well stocked bar at reasonable prices.

  • Is the tap water suitable for drinking on Lady Elliot Island?

    Yes, our desalinated water is suitable to drink straight from the tap. As per our Eco commitment, we are no longer selling plastic water bottles on the Island. However, guests can bring reusable bottles or buy one of our LEI Water reusable bottles (Recycled Plastic & Stainless Steel) from the Resort Shop that can be filled from drinking fountains located around the Resort or from taps in the rooms.

  • Is there anywhere I am able to buy groceries on the Island?

    No, general groceries are not sold on the Island. Soft drinks, ice cream and chips are available from the Bar/Café. Snacks are available from the Dive Shop during hours of operation. Souvenirs, toys, sterling silver and fashion jewellery as well as convenience items, batteries, sunscreen and limited pharmaceutical lines are available from the Gift Shop located in Reception.

    Please note: Due to the harm to the environment and marine wildlife caused by cigarettes, we do not stock or sell cigarettes and actively discourage smoking on the Island as a part of our commitment to protecting the  environment

  • Will I have access to cooking facilities?

    No, there are no cooking facilities in the rooms. Island Suites are equipped with a microwave, small fridge and tea & coffee making facilities. Reef Units and Garden Units have a small fridge and tea & coffee making facilities. Eco Huts have a communal area that has a small fridge and tea & coffee making facilities.

General
How to get there
Luggage
  • Does the 15kg weight limit on flights include hand luggage?

    In addition to the 15kg checked luggage allowance, small personal items totalling up to a maximum of 2kg can be carried on board. These items may include handbag/purse, tablet or laptop in thin case, camera, coat/wrap. These items must be placed on the lap as there are no overhead lockers and no stowage facility under the seats.

  • Does the 15kg weight limit apply to children & infants?

    Yes, all overnight guests are entitled to the 15kg luggage allowance.

  • What happens if I have more than 15kg?

    Additional luggage allowance for dive gear can be pre-purchased for AU $14.00 (EU €8.52) per kilo return (to a maximum of 10kg). If you are not a diver and unable to store your excess luggage please speak to our Reservations team.

  • Can you store my excess luggage at my departure point?

    Storage is available at our Gold Coast, Hervey Bay and Bundaberg offices, we can store your excess luggage for the duration of your stay on Lady Elliot providing you are returning to the same port. Unfortunately, storage is not available at Redcliffe.

  • Do you have any luggage restrictions?

    Due to the limited capacity of the aircraft baggage compartments, individual items cannot exceed 15kg and 70cm x 40cm x 30cm. Items larger than this are unable to be carried.

  • What is the luggage limit for day guests?

    Day guests are limited to a small backpack (max 4kg) or personal items eg. Handbag/purse, tablet or laptop in thin case, camera, coat/wrap. Items must be carried on the lap or put in the baggage compartment as there are no overhead lockers and there is no stowage facility under the seats.

Payments
  • When do I pay?

    A deposit is required at time of booking and the balance is required 1 month prior to the commencement of your overnight stay. For bookings less than 1 month prior to departure, full payment is required upon booking. For Day Tours full payment is required 7 days prior to travel. Secure online payments can be made via BPoint or payment can be made by credit card (Visa, Mastercard, Amex or JCB). Australian bank account holders can pay by direct deposit, bank details for direct deposit are available from our Reservations Team.

  • How do I pay for extras while on Lady Elliot?

    An account will be set up at your check-in with a credit card imprint. You may charge to your account from the Lagoon Bar, Dining Room, Resort Shop and the Dive Shop. This account can be settled upon check out using Credit Cards, Cash or EFTPOS. There are no cash withdrawals.

  • What if I don’t have a credit card?

    If you do not have a credit card, you can make your purchases using EFTPOS or cash.

What to Bring
  • What do I bring on a Day Trip/Tour to Lady Elliot?

    Simply bring along your swimwear, hat, sunscreen, camera and some footwear suitable for getting wet eg. old sneakers, reef walking shoes (covered toes) or crocs.

  • What do I bring for an Overnight Stay on Lady Elliot?

    Pack some casual clothes along with your toiletries, swimwear, hat, sunscreen, camera, chargers and some comfortable footwear. Ladies may wish to bring shampoo, conditioner and a hairdryer. Make sure you also bring some suitable footwear for getting wet eg. old sneakers, reef walking shoes (covered toes) or crocs.

  • Do we need to bring our own beach towels?

    No, both beach and bath towels are provided during your stay on Lady Elliot Island.

  • Can I bring my fishing gear?

    Sorry, as Lady Elliot is situated within a Great Barrier Reef Marine Park ‘Green Zone’ (NO take zone), fishing is not permitted from any part of the Island or its surrounding waters.